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Chapter12.Gettingsupport
ThischapterprovidesinformationaboutgettinghelpandsupportfromLenovo.
Lenovotechnicalsupport
AfteryoubuyaThinkPadTablet,registeryourtabletwithLenovo.Usingtheregisteredinformation,Lenovo
cancontactyouincaseofarecallorothersevereproblems.AfteryouregisteryourcomputerwithLenovo,
youwillreceivequickerservicewhenyoucallLenovoforhelp.Inaddition,somelocationsofferextended
privilegesandservicestoregisteredusers.
ToregisteryourcomputerwithLenovo,gotohttp://www.lenovo.com/registerandfollowtheinstructionson
thescreen.
TechnicalsupportinformationisavailableontheLenovoSupportWebsiteathttp://www.lenovo.com/support.
ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:
Driversandsoftware
Diagnosticsolutions
Productandservicewarranty
Productandpartsdetails
Userguidesandmanuals
Knowledgebaseandfrequentlyaskedquestions
IfyouneedtocalltheLenovoCustomerSupportCenter,gotohttp://www.lenovo.com/support/phonefor
thelatesttelephonenumbersandhoursofoperation.
Duringthewarrantyperiod,youcangetthefollowingservicesfromtheCustomerSupportCenter:
Problemdetermination:Trainedpersonnelareavailabletoassistyouwithdeterminingifyouhavea
hardwareproblemanddecidingwhatactionisnecessarytoxtheproblem.
Lenovohardwarerepair:IftheproblemisdeterminedtobecausedbyLenovohardwareunderwarranty,
trainedservicepersonnelareavailabletoprovidetheapplicablelevelofservice.
Engineeringchangemanagement:Occasionally,theremightbechangesthatarerequiredaftera
producthasbeensold.Lenovooryourreseller,ifauthorizedbyLenovo,willmakeselectedEngineering
Changes(ECs)thatapplytoyourhardwareavailable.
ForthetermsandconditionsoftheLenovoLimitedWarrantythatappliestoyourtablet,refertotheSafety
andWarrantyGuidethatcomeswithyourtablet.
Locatingthemachinetypeandmodel(MTM)numberandthesystemserialnumber
Whencallingfortechnicalassistance,youarerequestedtoprovidetheMTMnumberandthesystemserial
numberofyourtablet.TogettheMTMnumberandtheserialnumber,doeitherofthefollowing:
OpenAndroidSettingsandtouchAbouttablet.ThenyoucanseetherequirednumbersunderMachine
typeandmodelandSystem-unitserialnumber.
OpentheSIMcardslotcover.TheMTMlabelisafxedontheinnersideofthecover.
©CopyrightLenovo2011,2012
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