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Softwareproblems
Selectyoursymptomfromthefollowinglist:
“Whenusingasortfeature,datesdonotsortinthecorrectorder”onpage119
“Softwaredoesnotworkasexpected”onpage119
Whenusingasortfeature,datesdonotsortinthecorrectorder
Symptom:Whenusingasortfeature,datesdonotsortinthecorrectorder.
Action:Somesoftwaredevelopedbeforetheyear2000usedonlythelasttwodigitsofayeartosort
dates,alwaysassumingthefirsttwodigitswere19.Consequently,theseprogramssortdatesoutoforder.
Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.
Softwaredoesnotworkasexpected
Symptom:Softwaredoesnotworkasexpected.
Actions:
Mostsoftwareprogramshavebuilt-inhelpsystemsthatprovideinstructionsformosttasks.Ifyouare
havingdifficultyperformingaspecifictaskwithinasoftwareprogram,refertothehelpsystemforthat
program.Helpsystemsaretypicallyaccessiblefromamenuorbuttonintheprogram,andfrequently
fromtheF1key.
IfyouarehavingdifficultywiththeWindowsoperatingsystemoroneofitscomponents,refertothe
Windowshelpsystem.ItisaccessiblefromtheWindowsStartmenu.
Todetermineifproblemsarecausedbynewlyinstalledsoftware,verifythat:
Yourcomputerhastheminimummemoryrequirementsneededtousethesoftware.Seethe
informationsuppliedwiththesoftwaretoverifymemoryrequirements.(Ifyoujustinstalledanadapter
ormemory,youmighthaveamemory-addressconflict.)
Thesoftwareisdesignedtooperateonyourcomputer.
Othersoftwareworksonyourcomputer.
Thesoftwareyouareusingworkscorrectlyonanothercomputer.
Ifyoureceivedanyerrormessageswhileusingthesoftwareprogram,seetheprinteddocumentation
suppliedwiththesoftwareorthehelpsystemforthatsoftwareforadescriptionofthemessagesand
solutionstotheproblem.
Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.
Ifthesoftwareprogramusedtoworkcorrectly,butdoesnotworkcorrectlynow,dothefollowing:
OntheWindows7operatingsystem,clickStartControlPanelSystemandSecuritySystem
SystemProtectionSystemRestore.Then,followtheinstructionsonthescreen.
OntheWindows8orWindows8.1operatingsystem,openControlPanelandclickSystemand
SecuritySystemSystemProtectionSystemRestore.Then,followtheinstructionson
thescreen.
Note:FordetailedinformationonhowtoopenControlPanelonWindows8andWindows8.1,see
AccessingControlPanelontheWindows8orWindows8.1operatingsystem”onpage20
.
Ifyouareunabletoresolvetheproblemthroughothermethods,uninstallthesoftwareprogramand
reinstallit.
Chapter10.Troubleshootinganddiagnostics119
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