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OntheWindows8orWindows8.1operatingsystem,openControlPanelandclickSystemand
SecuritySystemSystemProtectionSystemRestore.Then,followtheinstructionson
thescreen.
Ifyouareunabletoresolvetheproblemthroughothermethods,uninstallthesoftwareprogramand
reinstallit.
Iftheseactionsdonotcorrecttheproblem,youmightneedtechnicalassistance.Contactyoursoftware
manufacturerorsee“LenovoSupportWebsite”onpage32
fordetails.
USBproblems
Symptom:TheUSBconnectorscannotbeaccessed.
Actions:
EnsurethattheUSBcableissecurelyconnectedtotheUSBconnectorandtotheUSBdevice.IftheUSB
devicehasitsownpowercord,ensurethatitisattachedtoaproperlygroundedelectricaloutlet.
IftheUSBdevicehasitsownOn/Offswitch,ensurethatitisintheOnposition.
IftheUSBdevicehasanOnlineswitch,ensurethatitisintheOnlineposition.
IftheUSBdeviceisaprinter,ensurethatpaperisloadedcorrectly.
EnsurethatanydevicedriversorothersoftwaresuppliedwiththeUSBdeviceiscorrectlyinstalled.
RefertothedocumentationfortheUSBdevice.
ResetthedevicebydetachingandreattachingtheUSBconnector.
Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogramtotesttheUSB
connector.IftheUSBdevicecamewithitsowndiagnostics,runthosediagnosticsagainsttheUSBdevice.
Ifyouneedtechnicalassistance,see“LenovoSupportWebsite”onpage32
.
Diagnostics
Thediagnosticprogramisusedtotesthardwarecomponentsofyourcomputer.Thediagnosticprogramcan
alsoreportoperating-system-controlledsettingsthatinterferewiththecorrectoperationofyourcomputer.
Youcanusethepreinstalleddiagnosticprogramtodiagnosecomputerproblems,ifyourcomputeris
runningtheWindowsoperatingsystem.
Notes:
1.YourcomputerispreinstalledwiththeLenovoSolutionCenterprogramfordiagnosticpurposes.For
moreinformationabouttheLenovoSolutionCenterprogram,see“LenovoSolutionCenteronpage53
.
2.Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningthediagnosticprogram,save
andprintthelogfilescreatedbythediagnosticprogram.Youwillneedthelogfileswhenyouspeaktoa
Lenovotechnicalsupportrepresentative.
LenovoSolutionCenter
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Notes:
TheLenovoSolutionCenterprogramcanbedownloadedfromhttp://www.lenovo.com/diags.
IfyouareusingaWindowsoperatingsystemotherthanWindows7,Windows8,orWindows8.1,goto
http://www.lenovo.com/diagsforthelatestinformationondiagnosticsforyourcomputer.
Chapter5.Troubleshootinganddiagnostics53
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