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Chapter11.Gettingsupport
ThischapterprovidesinformationaboutgettinghelpandsupportfromLenovo.
“BeforeyoucontactLenovo”onpage147
“Gettinghelpandservice”onpage147
“Purchasingadditionalservices”onpage149
BeforeyoucontactLenovo
Often,youcansolveyourcomputerproblemsbyreferringtotheinformationintheexplanationsoferror
codes,runningdiagnosticprograms,orbyconsultingtheThinkPadWebsite.
Registeryourcomputer
ToregisteryourThinkPadproductswithLenovoathttp://www.lenovo.com/register.Formoreinformation
aboutregisteringyourcomputer,see“Registeryourcomputer”onpage19.
Downloadsystemupdates
Downloadingupdatedsoftwaremightresolveproblemsyouexperiencewithyourcomputer.
Todownloadupdatedsoftware,gotofollowingWebsiteandfollowtheinstructionsonthescreen:
http://www.lenovo.com/support
Recordinformation
BeforeyoutalktoaLenovorepresentative,recordthefollowingimportantinformationaboutyourcomputer.
Recordproblemsymptomsanddetails
Collecttheanswerstothequestionsbelowbeforeyoucallforhelp.Then,youwillbeabletogethelp
asquicklyaspossible.
Whatistheproblem?Isitcontinuousorintermittent?
Isthereanerrormessagethatappears?Whatistheerrorcode,ifany?
Whatoperatingsystemareyouusing?Whichversion?
Whichsoftwareapplicationswererunningatthetimeoftheproblem?
Cantheproblembereproduced?Ifso,how?
Recordsysteminformation
Theserialnumberlabelisonthebottomofyourcomputer.Recordthemachinetypeandtheserialnumber.
WhatisthenameofyourLenovoproduct?
Whatisthemachinetype?
Whatistheserialnumber?
Gettinghelpandservice
Ifyouneedhelp,service,technicalassistance,orjustwantmoreinformationaboutLenovoproducts,you
willndawidevarietyofsourcesavailablefromLenovotoassistyou.Thissectioncontainsinformation
©CopyrightLenovo2012
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